Houselogic befriends your clients

by Don Stewart on November 20, 2009

Houselogic, the NAR customer facing website announced recently, is their attempt to strike up a relationship with consumers directly. They will provide information that will help consumers manage their households and encourage them to build a relationship with NAR “on behalf of the members”.  In combination with realtor.com NAR will have a relationship from the transaction initiation through the home ownership life-cycle.

That all sounds positive, but why is it good for the dues paying realtor®? Well, the content from the site will be available for you to use on your website, newsletters, emails  for free– that must be good. Or will it just drive your prospects and clients to the Houselogic site where it originated for more? And the Houselogic site will send anyone interested in a realtor® to the agent search on realtor.com where they can look in the white or yellow pages (you pay for preferred placement) – that’s good isn’t it? Well keep in mind that the millions of relationships have not been built yet. This may change when the value of the site has been established.

Done well, Houselogic will help NAR form deep relationships with the public, including many of your existing clients, prospects and suspects I am sure. How will your national association reasonably and fairly direct them when the consumer needs to hire a realtor®? Might they just sell the lead to the highest bidder? Maybe direct it to a number of agents that pay extra to be considered? Nothing of value is given away for free is it?

I don’t know, just asking…

Don

You would do well to know more about this. You could scan:

http://www.inman.com/buyers-sellers/columnists/roberthahn/houselogic-real-deal

http://narblog1.realtors.org/mvtype/president/2009/11/getting_passionate_about_house.html

or watch the NAR webcast (if you have an hour and a half).

http://webcast.streamlogics.com/audience/index.asp?eventid=35680788Housre

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How this all started – the back story

by Don Stewart on November 6, 2009

Agent Invitation is a web service that transforms how residential real estate agents and buyers and sellers find each other. After a (very) brief introduction earlier this year we enjoyed generous feedback from agents and consumers. We listened, and have redesigned the service to better meet the needs of both.

We are in “pre-launch”. That means we are new and looking for agents to join the site, so for a limited time we will waive agent membership fees to the end of 2010. When we have a sufficient number of agent members we will launch the service to consumers and charge new agent members a $29 flat monthly fee.

http://agentinvitation.com/agents

The back story:

My name is Don Stewart and I left a career in the technology industry to sell real estate in 2005. I took the courses, bought the coaching, interviewed the successful agents and this is what I learned:

If you are not prepared to risk significant money to look like you have a big successful practice already, it will take a long time to make a good living no matter how hard you work or how smart you are.

It is hard to get buyers and sellers to know who you are and to trust that you can do the job. It’s hard to break out of the pack.

I was a sole breadwinner and could not reinvest all of my commissions in advertising and promotion to grow my business.

The problem really broke down to a few simple things.

I needed to be able to:

- tell buyers and sellers what I am really good at

- demonstrate that I deserve their trust

- attract new clients quickly at a cost that I could manage

The big problem is you are only one voice in the crowd – it costs money for people to see you often enough to break through. You can rely on “word of mouth” and “personal referrals”, which are great, but slow.

It occurred to me that while we spend lots of time and money trying to impress prospective clients, we really don’t give them much information to help them make a good choice.

We rely on slogans and repeat views of our name and face to build our “recognition”. In most cases it doesn’t help the consumer at all, and might not help us very much either. It seems like the long line of people we pay for advertising and promotion are the real winners.

There are enough really successful agents to keep the rest of us thinking that if we just keep advertising and promoting like they do we’ll get there. Many big agents provide great service, but that doesn’t mean that they are the best choice in every instance – if that was true the rest of us should find another line of work! What we really need is a new way to attract clients that need what we have.

So I thought – why not get a number of agents together to give consumers a place to go online to find the information they need to choose a great agent for their needs? A pretty simple idea.

Every agent has a segment of the market where they are strong – a neighborhood, type of home, client profile, whatever. If you do great work your clients will speak well of you and tell others…online. If a buyer or seller knows they can go to one place to get the straight goods and find a great agent anywhere in the US and Canada they will support us – we can “attract” new clients!

This new web service is called Agent Invitation. It is built for like minded agents to gather in one place to tell consumers what they are good at, and offer client satisfaction star ratings and testimonials directly from clients so buyers and sellers can see who is good at their job, who they can trust, and who might be a great agent for them. Agents can post useful information about the communities they know best so consumers can research neighborhoods and find out which agent is really the local expert. They can contact any agent at any time or pay a small fee to ask a few agents to propose their services and fees.

Agent Invitation is in “pre-launch”. That means that we are new and looking for agents to join the site, so for a limited time we will waive agent membership fees to the end of 2010. When we have sufficient agents available we will launch the service to consumers and charge new agent members a $29 flat monthly fee.

If a client hires you and you complete a transaction we expect to be paid 0% of your commission. That’s right, no referral fees – we are not in your pocket, don’t sell leads and we don’t charge “success” fees. We charge a fair, flat monthly fee to be a member and that’s it.

Your part is to make sure that your information is complete and looks good on the site, that you contribute useful information about the areas you know best, and do a good job for your clients. Then, we believe, the rest will take care of itself.

So that’s the big idea. You are welcome to got to http://agentinvitation.com to have a look for yourself. You will land on a client home page where you can see what we are telling them, and can click to go to the Agents home page (Agents Click Here) to review our information and sign up for free.

This is a service built for you – so comments, suggestions are welcome and appreciated.

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Agent Invitation is where progressive real estate agents gather to attract clients that need their special skills and experience.

(PRWEB) November 4, 2009 — Agent Invitation has been redesigned to help agents attract clients that are a good fit for them. Together, agents build a resource where consumers can easily find the information they need to select the right agent anywhere in the US and Canada.

Our member agents know that the trust of the public is earned.

Agents can post Neighborhood Focus articles to showcase their knowledge of the communities they serve. This helps consumers research new areas and get to know the agents that focus on those neighborhoods.

Their agent profile includes the groups of home buyers and sellers an agent works best with. They may specialize in luxury homes, condominiums, first time buyers, new construction, vacation properties or others.

Agent Invitation clients are asked to rate their satisfaction with their agent’s services from one to five stars on the website. A favorable star rating and written comments posted by their clients will help other consumers choose wisely and help deserving agents build a referral practice quickly.

There are short video presentations available so that consumers can easily understand how agent commissions work when they buy or sell a home.

Buyers and sellers can contact any agent at any time, or can pay a $99 fee to outline their requirement and ask a few agents to propose their services and fees. This small fee is meant to help confirm that a request for proposals is sincere and deserves an agent’s immediate attention.

Agent membership fees will be waived to the end of 2010 for all agents that sign up now. When a sufficient number of agents have registered we will launch the service to consumers and this free offer will close. The usual agent membership fee is just $29 per month. There are no referral fees, membership upgrades, or any other fees charged.

“Agents seem to pay endlessly for marketing that may or may not work. We provide an inexpensive platform for like minded agents to join together and attract new business by simply providing the information that consumers want”, says founder and former real estate salesperson, Don Stewart.

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CREA and the Competition Bureau

by Don Stewart on November 2, 2009

It would appear that the Competition Bureau in Canada is insisting that the MLS must allow the name and contact information of the seller to be on a listing, and that a buyer agent could then deal directly with the seller. This means that a seller could elect to pay a lower fee than the “usual” commission to list their house on MLS and purchase some, but not all services to sell their home from a realtor. The letter from CREA to Real estate boards and associations is here http://beta.images.theglobeandmail.com/archive/00312/CREA_s_letter_312047a.pdf (from the Globe and Mail website).

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New site is up – soft launch

by Don Stewart on September 11, 2009

We’re back – the new site is up and available at agentinvitation.com. It took a little longer than we had hoped, but it was worth the wait. We have repositioned our offer to better help Buyers and Sellers find the right agent for their needs, and to help agents differentiate their services and attract clients that are a good match for them. We have opened the information up so that consumers do not have to register to get lots of value from the site, and agents are charged a nominal fee to be a member.

At a high level :

- we help agents differentiate their services. Agents select the communities they work in and the market segments they focus on (luxury, condo’s, first time buyers etc.). We have added Neighborhood Focus. Agents can contribute articles and information about the communities they serve that can be searched by anyone for free. This helps buyers and sellers easily research the communities that interest them and they will see which agents really know the neighborhood.

- Buyers and Sellers can research agents in our Agent Registry. They can search by community, language or specialty. They can review an agent’s services offered, their focus areas, credentials and experience. There are links to the agent’s website and their full contact information so that a potential client can contact any agent directly at any time.

- we help Buyers and Sellers get trusted references directly from other consumers. A member agent can refer us to a previous client to contact for a reference. We contact the client and provide a link to the site for them to review their agent’s performance. They award one to five “gray stars” and provide a written review. When a client that chooses to send an Agent Invitation (a request for agent proposals) completes a transaction we ask them to award one to five “gold stars” and provide a written review of their agent’s performance.

- we are open about how commissions work so that Buyers and Sellers can easily understand what they are paying for the services they need, and our member agents can highlight the value they bring for the fee they charge.

- should a Buyer or Seller wish, they can send an Agent Invitation that outlines their specific needs. They can ask any three agents to propose their services and fees.

There are video presentations that review all of this in greater detail on the site. The videos and the rest of the site content will evolve as we get feedback.

I am approaching major Real Estate offices in the Toronto area to get their impressions, and to see if they will work with me to offer this solution to a number of their agents on a pilot basis.

That’s it for today,

Don

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